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HELP CENTER
HOW CAN WE HELP YOU?
 
FREQUENTLY ASKED QUESTIONS
How do I return a purchase?
How do I return a purchase?
Only certain items can be returned. In order to confirm that we can accept a return on your order and to get your mailing instructions, call us Toll-Free at 888-LG-SHOPZ (547-4679) or Email us at service@lg-outdoors.com.
When are you open?
When are you open?
Our customer service hours are now
Monday - Friday 8AM - 6PM CST

Showroom hours are now
Monday - Friday 9AM - 5PM CST
What is your phone number?
What is your phone number?
888-LG-SHOPZ (547-4679)
Where can I get coupons?
Where can I get coupons?
You can sign up for our mailing list to get coupons, notifications of new products, and other special offers.
How do I get more information about a product?
How do I get more information about a product?
You can call us any time to learn more and get all your questions answered. We’ll be happy to help you Monday - Friday 8AM - 6PM CST at 888-LG-SHOPZ (547-4679). You can also email questions to us at service@lg-outdoors.com.
Can I pay by check?
Can I pay by check?
We accept both checks and credit cards. Orders made by check will not ship until the check has arrived and cleared, so they will be some delay.
Can I pay by credit card?
Can I pay by credit card?
We accept Visa, Mastercard, Discover, and American Express.
How do I cancel my order?
How do I cancel my order?
You can attempt to cancel your order at any time until it ships. Note that we ship our items very quickly, often before we are able to send an email confirming shipment. We will make every effort to stop your order before it ships, but we cannot guarantee cancellation. It may have already shipped by the time you cancel, whether you have received a notification email yet or not. In order to cancel, you may call us Toll-Free at 888-LG-SHOPZ (547-4679) or Email us at service@lg-outdoors.com. Customer service will do their best to cancel your order and notify you whether they were successful. You should not consider the order canceled until you receive confirmation from them.
How do I log in if I forgot my password?
How do I log in if I forgot my password?
Click “I forgot my password” right below where you log in. It will create a new password for you and send it to your email you use as your login.
How do I stop getting LG Outdoors emails?
How do I stop getting LG Outdoors emails?
You may click “unsubscribe” at the bottom of the email or go to your LG Outdoors account and choose “Contact Preferences”.
About LG Outdoors
When are you open?
When are you open?
Our customer service hours are now
Monday - Friday 8AM - 6PM CST

Showroom hours are now
Monday - Friday 9AM - 5PM CST
What is your phone number?
What is your phone number?
888-LG-SHOPZ (547-4679)
Where do I send mail to LG Outdoors?
Where do I send mail to LG Outdoors?
You can mail us at LG Outdoors, 34 FireTower Road, Wetumpka, AL 36093
Where can I get coupons?
Where can I get coupons?
You can sign up for our mailing list to get coupons, notifications of new products, and other special offers.
Payments
Do I have to pay sales tax?
Do I have to pay sales tax?
You may or may not be required to pay sales tax based on where you live. When you get to the checkout screen, it will tell you whether tax is owed for your order.
Can I pay by check?
Can I pay by check?
We accept both checks and credit cards. Orders made by check will not ship until the check has arrived and cleared, so they will be some delay.
Can I pay by credit card?
Can I pay by credit card?
We accept Visa, Mastercard, Discover, and American Express.
Are there credit card fees?
Are there credit card fees?
No, we do not charge any extra for orders paid by credit card.
How do you protect my credit card information?
How do you protect my credit card information?
We use Authorize.net, one of the most respected names in credit card processing for our orders. Our website complies with all laws and regulations, such as PCI Compliance. Our data is encrypted and secured against any violation of privacy.
How do I cancel my order?
How do I cancel my order?
You can attempt to cancel your order at any time until it ships. Note that we ship our items very quickly, often before we are able to send an email confirming shipment. We will make every effort to stop your order before it ships, but we cannot guarantee cancellation. It may have already shipped by the time you cancel, whether you have received a notification email yet or not. In order to cancel, you may call us Toll-Free at 888-LG-SHOPZ (547-4679) or Email us at service@lg-outdoors.com. Customer service will do their best to cancel your order and notify you whether they were successful. You should not consider the order canceled until you receive confirmation from them.
Product Information
How do I get more information about a product?
How do I get more information about a product?
You can call us any time to learn more and get all your questions answered. We’ll be happy to help you Monday - Friday 8AM - 6PM CST at 888-LG-SHOPZ (547-4679). You can also email questions to us at service@lg-outdoors.com.
What if the product description is wrong?
What if the product description is wrong?
If any part of our product listings are incorrect, we apologize. Please call us at 888-LG-SHOPZ (547-4679) or email us at service@lg-outdoors.com and we will clear everything up.
Do your products have warranties?
Do your products have warranties?
Most of our manufacturers offer warranties on their products. If our description of the product does not mention a warranty, you may still contact the manufacturer to ask whether they include a warranty.
Can I be notified when an item becomes in stock?
Can I be notified when an item becomes in stock?
If the item you would like to purchase is not in stock, the item will have a “Notify Me” button where you can sign up to get an email whenever it becomes available.
What does “X at this price” mean next to “Add to Cart”?
What does “X at this price” mean next to “Add to Cart”?
Sometimes we get special deals on products, but they don’t last forever. Once we sell out of our discounted products, you can still buy more, but at our regular low prices.
How do I contact my manufacturer?
How do I contact my manufacturer?
To contact the manufacturer of your products, click here to see a list of contact information.
Which caliber is best for me?
Which caliber is best for me?
There are many calibers for many purposes. Click HERE to read all about them.
Which item is the right fit?
Which item is the right fit?
You can find our Fit Charts here.
Shipping
Can I ship to an APO/FPO address?
Can I ship to an APO/FPO address?
We are not able to ship products to APO/FPO addresses.
Can I ship outside the US?
Can I ship outside the US?
We do not ship any orders outside the continental United States.
How will I know when my order ships?
How will I know when my order ships?
When your order ships, you will receive an email notifying you and providing a button to see its shipment status until it arrives.
Where is my order?
Where is my order?
If you click “Track my order” in the confirmation email you should have received just after you completed your order, you should see its current status. If you have registered for a LG Outdoors account, you can log in and see the status of all your orders. If you still need help, feel free to call us Toll-Free at 888-LG-SHOPZ (547-4679) or Email us at service@lg-outdoors.com.
How do I return a purchase?
How do I return a purchase?
Only certain items can be returned. In order to confirm that we can accept a return on your order and to get your mailing instructions, call us Toll-Free at 888-LG-SHOPZ (547-4679) or Email us at service@lg-outdoors.com.
Why is the shipping price different at checkout from my shopping cart?
Why is the shipping price different at checkout from my shopping cart?
Your shopping cart will show you an approximate shipping price. Once you complete your order, a more accurate price is given based on your location and our shipping deals available.
Why do some things cost more to ship than others, even if they’re not heavier?
Why do some things cost more to ship than others, even if they’re not heavier?
Some of our products have special deals on shipping, so you may see a much lower shipping price than you might expect for some items. If we can combine shipping on multiple items, so that they come in the same box, we will pass those savings along to you whenever possible.
Complete Shipping Policies
Technical Help
How do I log in if I forgot my password?
How do I log in if I forgot my password?
Click “I forgot my password” right below where you log in. It will create a new password for you and send it to your email you use as your login.
How do I update my email address?
How do I update my email address?
Go to “My Account” at the top right of the screen, then select “Contact Preferences”.
How do I update my shipping address?
How do I update my shipping address?
Go to “My Account” at the top right of the screen, then select “My Addresses”.
How do I update my credit card information?
How do I update my credit card information?
Go to “My Account” at the top right of the screen, then select “Payment Methods”.
How do I make an order if the website isn't working?
How do I make an order if the website isn't working?
Call Us Toll-Free at 888-LG-SHOPZ (547-4679) or Email us at service@lg-outdoors.com
How do I stop getting LG Outdoors emails?
How do I stop getting LG Outdoors emails?
You may click “unsubscribe” at the bottom of the email or go to your LG Outdoors account and choose “Contact Preferences”.
The Law
Do I have to be over 18 to shop here?
Do I have to be over 18 to shop here?
All customers must be over 18 to shop here. If you are under 18, please ask a parent or guardian to complete your order for you. Please review our restrictions page for more details. http://www.lg-outdoors.com/Restrictions.asp
Do I need a permit to order ammunition or air-guns?
Do I need a permit to order ammunition or air-guns?
If you live in Connecticut, Illinois, New Jersey, or New York, then certain licenses or ID cards may be required to purchase certain types of items like ammunition or air-guns online. Contact customer service at 888-LG-SHOPZ (547-4679) or service@lg-outdoors.com to get instructions on how to continue, or just complete your order, and we will contact you if we need anything special from you.
Terms of Sale Privacy Policy Legal Restrictions Terms and Conditions
SPECIALS
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PASSWORD REQUIREMENTS

The password you choose must meet the following requirements:

Your password must be at least twelve characters long,

— OR —

Your password must be at least seven characters long
AND contain at least one numeric character
AND contain at least one upper case character
AND contain at least one lower case character
AND contain at least one of the below special characters
     !\^$.|?*(){}[]-/#%&\'):;<>=@_`~


Note: If the password you chose includes your first name, last name or email domain those values will be ignored when determining the password length.