LG Outdoors Executive
Gordon Marsh with
record Wildebeest taken in
South Africa

Exchange/Refund Policy

For a more prompt exchange/refund,

Please keep your invoice!

            If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:

• Returned in original packaging

• Returned to shipping origin within (10) days

• Returned to in resalable condition

• Copy of invoice enclosed with merchandise

• You must contact us for a RMA number and write the number on the package

• You must return the goods to the same location they shipped from.  Some goods are shipped from our Vandalia, MO warehouse and some from our Montgomery, AL headquarters.

• Enclosed a brief letter of explanation

• A $10.00 exchange fee must accompany merchandise returned for exchange

• Merchandise returned for refund is subject to a 15% restock fee

• There is a minimum restocking fee of $5.00

• Shipping charges are not refundable.

• If you return an item for refund that had free shipping, a normal shipping charge will be deducted from the refund.

• All returns must be prepaid;

• No COD's accepted

• If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly.  All returns for refund paid by credit card will receive a credit to the credit card. 

• Any questions concerning an exchange/refund should be directed to our customer service department at Toll Free 1-888-LG-SHOPZ ( 1-888-547-4679).  If merchandise you receive is defective, call our customer service department for instructions.

• For a prompt exchange/refund, return all merchandise to the location specified in the RMA acknowledgement.

Order Cancellation fee. You may request to cancel your order any time before it ships.  How ever the order is not considered cancelled until we can verify that it has not shipped and you receive our cancellation notification which could take up to two business days .  The following cancellation fees will apply.  Orders placed directly on our web site will be charged 5% or $5.00 whichever is greater.  Orders placed on auction sites will be charged 10% or $10.00 whichever is greater.