Frequently Asked Questions
If your question is not listed, please
call us at 1-888-547-4679
Do you have a
We do not have a printed catalog, but all of our items
are listed on the LG-Outdoors web site.
Is an item in stock?
If any item is not marked out of stock on our store,
then we do have the item in stock as of the last inventory update.
Inventory updates every 15 minutes.
What are the methods
of payment for my order?
You can pay by credit card, check, or money order.
If paying by check or money order, please include your six digit
order ID number on your payment.
Mail payment to:
34 Firetower Road
Wetumpka, AL 36093
What is the status
of my order?
Customers may be view their order status by logging
into our web site at the following link:
Order Status (this link
is also located at the top of every page!)
How long does it
take items to be shipped?
Items normally ship within 24 hours of the order
What is the shipping
cost and methods for my order?
We ship via UPS, FedEx and USPS.
We can not give an exact amount for shipping until we
enter the order into our system.
On orders weighing less than 10 lbs. shipping within
the continental U.S. by ground will usually be between $10.00 and
All orders shipping to Alaska or Hawaii must be shipped
by air and range between $20.00 and $35.00.
Orders shipping by air that include hazmat products
will be charged a hazmat fee. This fee ranges from $25.00 to $35.00
UPS will not deliver to P.O. Boxes.
A physical shipping address is required.
Where do you ship
We do ship some products from our Alabama location,
but we also ship items out of our other warehouses located
throughout the United States.
Do you ship outside
of the United States of America?
We do not ship any products outside of the United
Do you have a store
We do have a store front open to the public.
How are products
placed on back order if they show that they are available during the
time of purchase?
Direct Sale: Our inventory is updated every 15
minutes. Unfortunately, if we only have one of the products in stock
and we have two orders come in for that product within the same 15
minute window, the second order will be put on back order.
GunBroker Auction: If a GunBroker auction
product is placed on back order, the above situation may have
happened or the product may have sold else where in the time frame
between the auction closing on gun broker and the customer paying
An item is not considered ordered / paid for until we
receive payment. (checks and money orders must be received and
Amazon Orders: Amazon holds orders for up to
four hours before they send them to us for processing. Within that
time frame, the product may have sold else where and the Amazon order
will be put on back order. Amazon does not use a live inventory
How long do items
stay on back order?
Amazon: Maximum of 30 days.
Direct sale and GunBroker Auctions: Until
customer cancels or 90 days has elapsed.
What if a
customer wants to return a product?
- Customers must call customer service at
1-888-547-4679 and be issued a RMA before they can return any
RMA’s will be emailed to the customer.
The RMA will state where and how to send
the product back to us.
the refund process?
Once a customer has properly returned an
item back to us, it must first be checked in and inspected by our
warehouse. Once it has cleared the warehouse, all paperwork is
forwarded to customer service where refunds are calculated and
Once we receive a retuned product, the
refund is normally issued within 10 business days.
Is there a
discount for military or law enforcement?
- We do not have an official military or law
informant discount, but customers are always welcome to call and
check if we can offer a better price.
· Is there a discount
for ordering in bulk?
We do not have an official bulk discount, but
customers are always welcome to call and check if we can offer a
Do you have to have
a license to purchase ammo?
No license is required to purchase ammo.
Do I need an FFL to
transfer an item for me?
Most items we sell do not require a FFL transfer.
However some states require us to ship air guns to a FFL dealer. Please check with your local laws for restrictions.